Terms Of Use - Panoptyc

These Terms and Conditions, together with the Privacy Policy located athttps://panoptyc.com/policies/privacy-policy, and all rules, information and terms posted in connection with any product, service, or other materials made available on or through this website or through the purchase or license of such product, service or other materials through an order form between you and Panoptyc, all of which are incorporated herein by this reference (collectively, this “Agreement”), are a binding legal contract between Panoptyc, Inc. (“Panoptyc”), and the legal entity accepting this Agreement as described herein (“You” or “Your”). By agreeing to this Agreement, or by using or purchasing any product or service on or through this website, You represent that You have the authority to enter into and agree to this Agreement on behalf of the legal entity using or purchasing any product or service on or through this website.
Panoptyc reserves the right to change the terms and conditions of this Agreement and/or any of its other policies relating to the Services (defined below), at any time in its sole discretion. Panoptyc shall notify You of such changes by posting the changes on the Site (defined below). You are responsible for regularly reviewing the Site and this Agreement regarding such changes. Continued use of the Site and Panoptyc Services after any such changes have been posted shall constitute your agreement to them. If any changes are made to these terms and conditions, such changes will: (a) only be applied prospectively; and (b) not be specifically directed against You but will apply to all similarly situated Panoptyc customers using the Services. You may terminate this Agreement if any change to these terms and conditions is unacceptable to You, and such termination shall be Your sole remedy for any such changes to the Agreement. All prepaid fees for Products and Services covered by this Agreement are non-refundable.

Services – Generally.

1. 1. Panoptyc offers services to attempt to detect theft in unattended retail locations, including the Software, Products, Materials and Site (each as defined below, collectively the “Services”). Panoptyc provides such theft detection services through use and/or deployment of a combination of cloud-based software (“Software”), hardware camera solutions (“Product”), certain audio and visual articles, including but not limited to text, images, photographs, video, documents and other materials used by Panoptyc or made available by Panoptyc to provide its theft detection services (collectively, “Materials”), and access to and use of this website (“Site”).
  2. In order to purchase any Products or Services You must open an account through the Site (“Account”) or execute an order form with Panoptyc. To open an Account, You must complete the registration process by providing Panoptyc with current, complete and accurate information as prompted by the registration form. If you open an Account on behalf of an entity, You represent that You have the authority to open such Account on behalf of the legal entity You are registering. Should Panoptyc suspect that such information is untrue, inaccurate, not current or incomplete, Panoptyc has the right to suspend or terminate Your this Agreement. Panoptyc is entitled to rely on the information You provide and You will be responsible for updating this information to maintain it as current. Accounts are non- transferable and cannot be shared or used by more than one entity.
  3. Once You have registered, You will be given one or more personal, non- transferable passwords for each end user You authorize to access and use the Site on Your behalf. You are and will be responsible for maintaining the confidentiality of all passwords, for all activities conducted on and with the Site that make use of any passwords, and for any charges or fees incurred by the use of any passwords, including any use You may subsequently contend was not unauthorized by You.
  4. The Services are provided for reference purposes only. They are not intended as a substitute for professional advice or judgment or to provide legal or other advice with respect to any particular circumstances. You are advised to obtain independent verification or professional advice before relying on the Services in circumstances where loss or damage may result.

Products.

1. 1. You may order Products through the Site, at the prices set forth on the Site.
  2. At the time of sale, Panoptyc will convey to You good and marketable title to the Product. Risk of loss of the Products shall pass to You at the location specified by You. You shall be responsible for and bear the expense of preparing and filing claims against any third party carriers for loss or damage to the Products in transit.
  3. By buying Panoptyc cameras, you are agreeing to a 1 year, 3 year, or 5 year subscription fee for video cloud storage associated with that camera.

License.

1. 1. Except as stated below, nothing contained in this Agreement will be deemed to grant any license, sublicense, copyright interest, proprietary rights or other claim against or interest in any Software, Products, Materials or this Site.
  2. Panoptyc and its licensors grant to You a personal, non-exclusive, non- transferable license to: (a) access, view, download, print, use and display Materials; and (b) use the tools and on the Site to receive the Services; solely for Your own internal, non-commercial use. All rights not expressly granted by Panoptyc to You are retained by Panoptyc, and You may not use the Materials or Site, and/or any element of the Services, in any manner or for any purpose not expressly authorized by this Agreement. The rights granted do not include, and are not applicable to, the design or layout of the Site, which are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Service Levels.

Panoptyc will make telephone support representatives available weekday days from the hours of 9 a.m. to 5 p.m. Eastern Time and email support available, including responding to inquiries regarding the Services.

Fees and Payment.

Prices for Products and Services are as set forth on the Site or, if You are purchasing or licensing any Products or Services through the execution of an order form with Panoptyc, as set forth in such order form. Payment terms are on a Net30 basis from the date of Panoptyc’s invoice to You unless a written contract is in place for different terms.

Compliance with Applicable Law.

Privacy laws and other applicable laws in your jurisdiction may impose certain responsibilities on you and your use of the Products and Services. You agree that it is your responsibility, and not the responsibility of Panoptyc, to ensure that you comply with any applicable laws when you use the Products and Services, including but not limited to:

(a) any laws or regulations relating to the recording or sharing of video or audio content;
(b) any laws or regulations requiring that notice be given to or that consent be obtained with respect to your use of the Products or Services; and/or
(c) any laws or regulations requiring that installation of any Product which takes visual and/or audio recordings be installed at such an angle that it does not take any recordings beyond the boundary of your property (including public pavements or roads); and
(d) any laws or regulating laws governing the monitoring of employees in the work place.

Required Signage.

Depending on your jurisdiction, there may be laws, rules, or regulations requiring entities with video recording capabilities to post a notice of such recording. As such, You are required at all times any Products and Services are in use, to display a conspicuous notice of the use of the Products and Services that contains a link to this Agreement and the Privacy Policy. You, not Panoptyc, will be responsible for compliance with all notice requirements in accordance with applicable law.Account Information and Data.

1. Panoptyc has and shall retain all rights, title and interests, including all intellectual property rights, in and to all Data, excluding personal information, and related databases residing on Panoptyc’s servers, including all of your Data which is stored in a form that is not identifiable as Yours. Panoptyc may use and disclose your Data in accordance with the Privacy Policy, referenced above.
2. Panoptyc will not monitor, edit, or disclose any personal information (as identified in the Privacy Policy) regarding You or your Account, including any Data, without your prior permission except in accordance with this Agreement and the Privacy Policy. Please be aware that Panoptyc does provide certain user registration and statistical information such as usage or user traffic patterns in aggregate form to third parties, but such information will not include any identifiable information as Yours. Panoptyc may access your Account, including its Data, to respond to Service or technical problems or as stated in this Agreement.

You, not Panoptyc, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and copyright of all Data and Panoptyc shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Data, or for any actions or omissions which Panoptyc takes in reliance upon your Data.

Intellectual Property Rights.

You acknowledge that Panoptyc holds copyrights and other intellectual property rights in its risk analysis methods, risk mitigation products and related Software, databases and tangible and intangible Materials relating to them, including without limitation all raw, gross or compiled statistical information and other data obtained, assembled or developed by Panoptyc in the course of providing the Services, all Software developed, all derivative works, and all copyright, patent, trademark, trade secret and other intellectual property or other rights to them, without any obligation to You or any third party (collectively, the “Panoptyc Intellectual Property”). Nothing contained in this Agreement will be construed to convey any title or ownership right in any of the Panoptyc Intellectual Property to You, or any right to use any of the Panoptyc Intellectual Property other than as expressly contemplated by this Agreement. You may not disassemble, decompile, translate into another computer language, or in any way attempt to reverse engineer any portion of, or to derive the source code of, the Software, this Site, or the Products, or modify or make works derived therefrom. You may not remove any of Panoptyc’s copyright, patent, trademark, or other proprietary notices contained on any Products or Services in any format or in any other documentation available to You. Panoptyc may modify, delete, amend or change the Services, or any component of the Services, at any time in its sole discretion.

Confidentiality.

1. 1. During the term of this Agreement, each party may disclose to the other party (orally, in writing, or electronically), or a party may obtain, observe, or otherwise be granted access to, information and Materials considered confidential by the other party. Confidential information includes, but is not limited to, information relating to Data, the Software, research, developments, inventions, processes, protocols, methods of operation, techniques, strategies, programs (both software and firmware), designs, systems, proposed business arrangements, results of testing, distribution, engineering, marketing, financial, merchandising and/or sales information, individual customer profiles, customer lists and/or aggregated customer data (“Confidential Information”).
  2. Each party shall use the other party’s Confidential Information only for the purposes of this Agreement, and not for its own or any third party’s benefit. Each party shall maintain the confidentiality of the other party’s Confidential Information in the same manner in which it protects its own Confidential Information of like kind, but in no event shall either party take less than reasonable precautions to prevent the unauthorized disclosure or use of the other party’s Confidential Information. In addition, neither party shall make any unauthorized commercial use of the other party’s Confidential Information.
  3. Except as expressly provided herein, each party is permitted to disclose the other party’s Confidential Information only to its employees, agents and contractors (collectively, “Reprsentatives”) who have a need-to- know the Confidential Information in order for that party to exercise its rights and/or perform its obligations under this Agreement; provided that: (a) the party advises each such Representative of the confidential nature of the other party’s Confidential Information; and (b) each such Representative has legal or contractual obligations of confidentiality to such party at least as stringent as this Agreement. Each party shall be and remain fully liable and responsible for its employees’ and/or agents’ unauthorized disclosure or use of the other party’s Confidential Information.
  4. Each party is permitted to disclose the other party’s Confidential Information as legally required in response to a court order, subpoena, administrative proceeding and/or similar legal process; provided that, to the extent legally permitted, it gives the other party reasonable notice of the request, and an opportunity to defend and/or attempt to limit or prevent the disclosure of its Confidential Information.
  5. The provisions of this Section shall not apply to information that the receiving party can prove: (a) was in its possession prior to receipt or disclosure hereunder; (b) was or became public knowledge through no fault of the receiving party or any of its employees or agents; (c) was lawfully disclosed to the receiving party by a third party through no breach of any obligation of confidentiality owed to the disclosing party; or (d) was created by the receiving party independently of any access to or use of the disclosing party’s Confidential Information.
  6. Each party acknowledges and agrees that its unauthorized disclosure or use of the other party’s Confidential Information will cause damage to the other party that may not be adequately compensated through money damages. As such, each party expressly consents to the entry of an order for equitable remedies, including, but not limited to, temporary, preliminary and permanent injunctions to remedy any actual or threatened unauthorized disclosure or use of the disclosing party’s Confidential Information. These remedies are cumulative and in addition to all other remedies available at law or in equity.
  7. At the disclosing party’s request, each party shall return the other party’s Confidential Information. Neither party shall use the other party’s Confidential Information for its own, or any third party’s, benefit. However, each party shall be permitted to retain and use a copy of the other party’s Confidential Information as reasonably necessary to exercise its rights that survive termination of this Agreement, provided that party continues to comply with its confidentiality obligations set forth herein. The provisions of this Section shall survive termination of this Agreement for so long as the Confidential Information remains confidential.

Third-Party Sites and Materials.

You should be aware that when You are on the Site, You could be directed to other sites that are beyond Panoptyc’s control. There are links to other sites from these pages that take You outside of Panoptyc’s Site. Panoptyc is not affiliated with, nor does Panoptyc endorse or sponsor, any sites on the Internet that are linked through or to the Site. Panoptyc provides any such links to You only as a matter of convenience, and in no event shall Panoptyc be responsible or liable for any information, content, products, services or other materials on or available from or through such sites. Panoptyc explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. Panoptyc has not taken any steps to confirm the accuracy or reliability of any of the information contained in such third party sites or content. Panoptyc does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) You might be requested to give any third party, and You hereby irrevocably waive any claim against Panoptyc with respect to such sites and third party content.

Your Additional Responsibilities.

You are solely responsible for any and all activities that occur under your Account including inputting, maintaining, and managing accurate information and ensuring that You exit or log-off from your Account at the end of each session of use. You shall notify Panoptyc immediately of any unauthorized use of your password or Account or any other breach of security that is known or suspected by You. You shall also use your best efforts to stop immediately any copying or distribution of the Site that is known or suspected by You. Panoptyc shall not be responsible for any unauthorized access to, or alteration of, Your transmissions or Data, any material, information or data sent or received, regardless of whether the data is actually received by Panoptyc, or any transactions entered into through the Service or failure to abide by this Agreement.

Indemnification; Limitation of Liability

1. 1. YOU SHALL INDEMNIFY, DEFEND AND HOLD PANOPTYC, ITS LICENSORS AND INFORMATION PROVIDERS, AND EACH SUCH PARTY’S PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, PROCEEDINGS, COSTS, DAMAGES, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES AND COSTS) ARISING OUT OF OR IN CONNECTION WITH YOUR: (A) ACCESS TO AND/OR USE OF THE SERVICES, OR ANY COMPONENT OF THE SERVICES; (B) BREACH OF THIS AGREEMENT; (C) FAILURE TO POST THE REQUIRED NOTICE OR SIGNAGE; AND/OR (D) VIOLATION OF ANY APPLICABLE LAW OR RIGHT OF A THIRD PARTY.
  2. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL PANOPTYC BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES, FAILURE TO POST THE REQUIRED NOTICE OR SIGNAGE, AND/OR USE OF THE SERVICES IN VIOLATION OF APPLICABLE LAW, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF PANOPTYC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL PANOPTYC’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. ANY CLAIM RELATED TO THE SERVICES MUST BE INITIATED WITHIN ONE (1) YEAR OF THE DATE YOU KNEW, OR REASONABLY SHOULD HAVE KNOWN, OF THE EXISTENCE OF SUCH CLAIM AGAINST PANOPTYC.

Disclaimer of Warranties.

1. 1. YOU ACKNOWLEDGE THAT: THE SERVICES COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS; THE SERVICES MAY BECOME INOPERABLE OR OTHERWISE UNAVAILABLE FOR PERIODS OF TIME; MATERIALS AND/OR SERVICES AT THE SERVICES MAY BE OR BECOME OUT OF DATE AND PANOPTYC MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. PANOPTYC ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, DOCUMENTS, SOFTWARE, MATERIALS AND/OR SERVICES WHICH ARE REFERENCED BY OR LINKED TO THIS SERVICES. REFERENCES TO THIRD PARTIES, THEIR SERVICES AND PRODUCTS, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
  2. YOUR USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM PANOPTYC, OR THROUGH OR FROM THE SERVICES, SHALL CREATE ANY REPRESENTATION OR WARRANTY BY PANOPTYC.
  3. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES PROVIDED ARE PROVIDED “AS IS” AND AS AVAILABLE’, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND PANOPTYC HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. PANOPTYC DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR MATERIALS INCLUDED IN THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PANOPTYC OR ANY OF ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY. SHOULD THE SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY CORRECTION OR REPLACEMENT.
  4. You acknowledge and agree that the Services may include Panoptyc providing certain products, services, hardware and software made available to You by third party vendors or service providers through Panoptyc. Panoptyc makes no warranties, express or implied for any such third party products, services, hardware and software and You expressly agree that your sole recourse for any claims You may have against those third parties are pursuant to the terms under which they make such products, services, hardware and software available to You in accordance with their standard commercial terms.
  5. Some jurisdictions do not allow the exclusion of implied warranties such that the above exclusion may not apply to You. This warranty gives You specific legal rights, and You may also have other rights that vary from jurisdiction to jurisdiction.

Term and Termination.

This Agreement shall be effective upon Your agreeing to the terms of this Agreement by your use of the Products or Services, and shall be effective for the term set forth on the Site. Alternatively, if You are licensing or purchasing Products or Services by executing an order form then the date set forth in such order form. Panoptyc reserves the right to suspend or terminate access to the Services of any user reasonably suspected to have breached this Agreement, with or without notice and without further obligation. You may terminate the Agreement at any time by ceasing to use any Service, subject to payment of all Services fees due for the then-current term.

Waiver of Jury Trial.

FOR THEIR MUTUAL BENEFIT, YOU AND PANOPTYC WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF LITIGATION REGARDING THE PERFORMANCE OR ENFORCEMENT OF, OR IN ANY WAY RELATED TO, THIS AGREEMENT.

Confidentiality. Panoptyc agrees to hold any personally identifiable data gathered in connection with rendering the Services in confidence and not disclose such personally identifiable data to any third party customers of Panoptyc. Panoptyc also agrees to hold confidential data specific to Your business in confidence and not disclose such confidential data to any third party customers of Panoptyc.

General Terms.

1. This Agreement shall be governed by the laws of the State of Michigan (exclusive of its choice of law rules), and the federal laws of the U.S. The parties agree that any litigation arising between the parties in relation to this Agreement shall be initiated and maintained in the Circuit Court of the County of Oakland, Michigan, or the U.S. District Court for the Eastern District of Michigan, Southern Division, and the parties hereby irrevocably submit to the exclusive jurisdiction and venue of such courts.
2. You may not assign this Agreement, in whole or in part, without Panoptyc’s prior express written consent, which shall not be unreasonably withheld or delayed. Any attempted assignment without such consent shall be void. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective successors, heirs, representatives, and permitted assigns.
3. Each party will comply with applicable federal and state laws, rules, and regulations relating to such party’s performance of its obligations under the Agreement.
4. Neither party shall be responsible or liable for any delay or failure in performing its obligations under this Agreement if such delay or failure is the direct result of causes outside of that party’s reasonable control, including, without limitation, power outages, accidents, strikes, fires, war or acts of God; provided that such party uses best efforts to resume performance of its obligations as soon as practically possible.
5. Nothing in this Agreement shall be construed as creating a relationship between You and Panoptyc of joint venturers, partners, employer-employee, or agent. Neither party has the authority to create any obligations for the other, or to bind the other to any representation or document.
6. You shall not use any Panoptyc trademarks, services marks, trade names and/or logos, or refer to Panoptyc directly or indirectly in any marketing materials, customer lists, media release, public announcement or other public disclosure relating to this Agreement or its subject matter without obtaining Panoptyc prior express written consent.
7. Any waiver of a party’s right or remedy related to this Agreement must be in writing, signed by that party to be effective. No waiver shall be implied from a failure of either party to exercise a right or remedy. In addition, no waiver of a party’s right or remedy will affect the other provisions in this Agreement.
8. This Agreement sets forth the entire agreement of the parties. Without limitation to the foregoing, the parties’ actions and statements prior to this Agreement shall not be used by either party to modify or interpret the rights or obligations set forth in this Agreement. All prior discussions of the subject matter of this Agreement are superseded by the terms and conditions of this Agreement.
9. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, such provision will be enforced to the fullest extent that it is valid and enforceable under applicable law. All other provisions of this Agreement shall remain in full force and effect.
10. All provisions of this Agreement relating to the grant of the License, representations, warranties, confidentiality, privacy, ownership, indemnification, limitations of liability, any accrued but unpaid financial obligations and any other terms related to such financial obligations, and any other subject that would, by its nature, be deemed to survive termination of this Agreement (whether or not so expressly stated), will survive the termination or non-renewal of this Agreement.

CANCELLATIONS AND REFUNDS

Refund Policy

If the Products fail to materially conform to the Product specifications provided to you in advance of your purchase or license of such Products, you may contact us by emailing support@panoptyc.com within 30 days of your purchase for a refund. We cannot issue a refund if you contact us more than 30 days after your purchase date.
To request a refund, use the information provided in the confirmation email you received after you made your purchase. Refunds are subject to the following criteria:

Only refunds requested within 30 days of your purchase are eligible for a refund. If you bought it elsewhere, your software is subject to the return policies of that vendor.
If we issue a refund, it should appear on your credit card statement within 3-5 business days. Upon receipt, you must uninstall any software for which you no longer possess a valid license. We reserve the right to disable any product keys and/or serial numbers issued to you for the refunded products.

Eligibility for Refunds and Returns.

Customers are not eligible for a return or refund if:

Cameras are installed in a way that Panoptyc can’t see the market well enough to catch theft
A location shuts down or doesn’t need theft detection anymore.
Theft is not found. Panoptyc cannot guarantee we will catch theft.
Panoptyc wrongfully accuses someone of theft. It is up to the customer to verify that suspected theft that Panoptyc shares is actually theft. We don’t have perfect information or understanding of situations in question and its the operator’s responsibility to verify theft we discover actually occurred.

Cancellation Policy

If you wish to cancel your subscription, please email hello@panoptyc no later than 20 days prior to your renewal date. If later than 20 days prior to the next payment, payment for the next month will still be processed and you will have access to the software for that month you are billed for.
The Market Viewer subscription is an annual contract.
The Market Detective Diamond and Gold subscriptions are month-to-month contracts that can be cancelled for the following month by contacting support@panoptyc.com.

Delivery Policy

Following your purchase of Panoptyc Software, you will receive logins within 3-5 business days to the appropriate web applications.

Following your purchase of Panoptyc Products, you will receive the hardware within 14 days. Panoptyc is not responsible for shipment delays of hardware outside of our control.

Return Policy

If you’re dissatisfied with any Panoptyc hardware product you purchased from www.panoptyc.co, you may contact us within 30 days of your purchase to return it. Return requests made after 30 days will be evaluated on a case- by-case basis.

AUTOMATIC PAYMENTS

By enrolling in this recurring payment program, you authorize Panoptyc: (a) to initiate monthly recurring automated clearing house (ACH) debit entries or debit card payments from the checking or savings account you specify, or (b) to initiate recurring charges from your specified credit card until you terminate this authorization with a Panoptyc customer support representative.
Your balance may vary per month depending on the number of active subscriptions you currently have. Once your enrollment is processed, all payments will be automatically withdrawn from your specified checking or savings account or charged to the designated credit or debit card on the 1st of the month, unless you terminate your authorization in the manner described herein.
You agree to be bound by any rules your financial institution requires for pre-authorized electronic funds transfers and/or that your debit or credit card issuer requires for pre-authorized debit or credit card transactions. You are responsible for all fees charged by your financial institution associated with the pre-authorized payment option.
YOU HAVE THE RIGHT TO TERMINATE YOUR AUTHORIZATION AT ANY TIME BY CALLING PANOPTYC SUPPORT AT (313) 425-5765 AND TERMINATING YOUR AUTHORIZATION WITH A PANOPTYC CUSTOMER SUPPORT REPRESENTATIVE.
Once Panoptyc has debited your account, we will send your receipt to the email on file. You agree to review each receipt you receive and give Panoptyc notice of any errors or disputed charges no longer than 15 days past the date on receipt.
PANOPTYC SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OF ANY KIND THAT YOU MAY INCUR AS A RESULT OF A PAYMENT MADE ON ITEMS INCORRECTLY BILLED OR FOR ANY DELAY IN THE ACTUAL DATE ON WHICH YOUR ACCOUNT IS DEBITED OR YOUR CREDIT CARD IS CHARGED.
Panoptyc reserves the right to change these terms or terminate this program at any time. Notice may be given on or with your receipt or by other methods.
These terms do not in any way terminate, amend or modify other terms, agreements or policies that apply to your Panoptyc account or any Panoptyc services you receive or other agreements you may have with Panoptyc.